NGS Super

As always very professional preparation with all information presented in an easy to read format. Her attention to detail is outstanding. Thank you once again Maria

I have been with NGS Super for more than 30 years and was very happy with the service - until last year. I've spent countless hours on the phone and on line trying to access my account on line. In the end I tried complaints. They couldn't manage to sort it out either - and eventually just stopped replying to my emails. The problem is NOT at my end. My husband can access his account with no difficulty. I gave up for a couple of months but I'm on the war path again after a generic email today telling me what a fantastic company they are. Maybe this review will get a result. Update: I now have someone from the Trustees Office helping me. This is much more like the personalised service I have had from NGS in the past. Hopefully a software update next week will solve the issue. All working now.

My experience with NGS Super has been one of the worst I have had with any organisation. Over three and a half years, my TPD claim was met with repeated requests for information already supplied, ongoing delays, shifting processes, poor communication, and a level of inefficiency that made an already difficult situation even worse. I also had serious concerns about whether parts of the process were being handled in line with the relevant legal requirements. Rather than feeling supported, I felt worn down by a system that seemed more committed to protecting its own processes than properly assisting a member. Before NGS responds with a generic apology or scripted customer service language, I want to be clear that words are not enough. After three and a half years of this, any response that avoids real accountability and tries to smooth over what has happened will only further minimise my experience. This process has left me with the clear view that NGS does not genuinely care about its members when it matters most. I would not recommend this fund.

Terrible superannuation fund. Closed down their direct investment fund that I was heavily invested in and forced me to sell my shares. Resulted in a large capital and with no means to carry forward my tax loss into future years. No interest whatsoever in providing any reasonable level of compensation. Fund trustee smply stated they were permitted to do so as that was in their T&Cs. Avoid at all cost.

You wouldn't be criticised for suggesting Scooby Doo is running the place...though that would be an injustice to Scooby Doo! I am sure he could do better.

The customer relationship manager Thomay was very rude and impatient with my inquiries. It made me feel silly to ask questions about my super. Very disappointing! Thought it was her job to help members.

Terrible. . My interaction in the last 2weeks has been terrible. Information given is incorrect after waiting on hold anything from 19 mins to 90 mins. I have had to ring every day over the past 2 weeks for issues regarding my request. Each conversation contradiction of the last. Thinking seriously of going to another fund. Very disappointing.