CBUS Super South Australia

Cbus Super is a superannuation and investment fund that commenced in 1984, giving it over 40 years of history. The legal entity is the Construction and Building Unions Superannuation Fund, and United Super Pty Ltd is the trustee. It is a complying fund and is built to profit members, not shareholders. As at 30 June 2026, Cbus Super had more than 935,000 members, more than 230,000 employers, and managed more than $115 billion in funds under management.

The fund offers superannuation and retirement products, the RetireMate retirement planning tool, and member advice services. It operates Employer Online, a portal for managing employer accounts and submitting employee super contributions. Cbus Super has a Reconciliation Action Plan. Its Growth (MySuper) investment option has an inception date of 1 July 1984 and had an 8.92% average annual return over the last 42 years. Cbus Super has received Chant West ratings.

Adelaide members of this superannuation fund describe sharply divided experiences, with front-counter service generally praised and administration processes drawing sustained frustration. Positive accounts focus on staff at the city office, who are described as knowledgeable and confident when answering questions, able to resolve issues straightaway and handle an unusual situation with patience and understanding across a few phone calls. The financial advice and planning service also draws favourable comment for its transparent fee structure, with customers reporting satisfaction at having no unexpected charges deducted from their balances. Recurring criticism centres on claims and complaints handling.

Members describe lengthy waits on hold, repeated requests for documents already supplied, and delays of several business days before a case manager makes contact. Escalating time-critical matters is described as difficult, with emails reportedly going unanswered and one member visiting the office in person after failing to reach the claims team remotely. Reviewers characterise the overall administration experience as slow and at times dismissive, contrasting it with the helpful reception received at the counter. The pattern that emerges is of capable face-to-face assistance undermined by slow behind-the-scenes processes, a theme that runs through both the praise and the complaints.