Hostplus

Worst superannuation provider in Australia. It’s been more than 2 months in trying to get back my money. They use the same strategy: always sending me the same email. After 6 months you can’t get back your money, it’s all planned. I’m starting a legal procedure, this is fraud.

Poor and unhelpful communication in regards to a death benefit claim. Almost impossible to reach the relationship coordinator, non responsive to calls and replies to emails they have sent and then when I can actually get through highly disinterested and unclear responses. Very frustrating during a difficult time.

The last 12 months I've made 4 percent on my super - dont believe the hype- these guys need money to advertise - i have invested in their biggest earner over the last 12 months as well. My balance goes up marginally when all prices climb significantly. And then when there's a significant drop , well, my balance crashes ?????????????And if they respond to this , I guarantee it will be "our investments are very diversified and time invested sensitive???? So why do any minuscule drops in any markets reflect so much on my investment every frigging time and large increases do very little???? One huge daily drop in my account takes months to recover in this fund, Waste of time

I would like to express my gratitude and admiration for Sophia from the Adelaide branch. I have some cognitive impairment from serious accidents and Sophia is patient, kind, knowledgeable, extremely helpful and personable. I much prefer to pop into the Adelaide branch because I find the call centre staff a bit lacking in the above customer care abilities. I also find the menu system on the call centre long winded and confusing and it's frustrating to spend over five minutes selecting options before you get to speak to an actual person. Were it not for Sophia and her availability and care, I would probably have jumped ship to a different superannuation company. I think it is very important and helpful to have an actual branch where we can pop in to speak with someone in person and that is something that I admire about Host Plus. If, like myself, you find it difficult to navigate things over the phone, this is a wonderful option. Sophia, thank you for making me feel like a valued customer and always having time for me. Keep up the good work. You do Host Plus proud and I hope they realise what a gem they have in you. I would also like to give a BIG shout out to Theo and Angela who have been incredibly patient and helpful in my dealings also. A lovely branch to deal with. 🤗

the staff at Host Plus Victoria Square in Adelaide have always been very helpful and generous with their time when i have conducted bussiness there.. 10 out of 10 rating..

Today I walked in and met with Theo, he was an absolute godsend. He was gentle compassionate and knew what he was talking about. I knew when I walked I probably wasn’t going to go anywhere with my application but he made sure that I was taken care of (to the best of his ability) in that small amount of time he sat down with me. He’s a legend 10/10

The staff were not professional, extremely incompetent, and exhibited general poor service skills (e.g., not great listening skills). Hostplus is unfortunately wasting money on their salaries. They cannot answer basic questions and it's clear their attitude was to cash the paycheck with no intention to help. For privary reasons I will not name drop anyone, but rest assured all staff at the ServicePlus centre are equally passive aggressive, unhelpful, and incompetent. After reading other reviews alledging racism and discrimination, I must say I am not surprised.