SuperHelp Australia

SuperHelp Australia has serviced the Australian SMSF market since 2002, operating for over 15 years. Its accountants are Chartered Accountants, CA qualified across SMSF and tax strategies in Australia. Sandra Lee is the Managing Director, a licensed SMSF Financial Advisor and Chartered Accountant. SuperHelp provides only SMSF services.

The firm is located in Pymble, NSW, and works with clients around Australia. Services include SMSF setup, administration, accounting, and arranging an audit. Clients may use any providers for their SMSF. A free SMSF consultation is offered, with no transfer fee to switch. Liability is limited by a scheme approved under Professional Standards Legislation.

Self-managed super fund trustees form the core of the clientele that SuperHelp Australia supports, and the feedback gathered across a decade of engagements points consistently to Sandra and her accounting team as the reason clients stay. Customers in several reviews describe long-standing relationships spanning ten years or more, with one noting that the firm has never let them down across nearly a decade of end-of-year accounts.

Reviews time and again mention the depth of knowledge brought to SMSF setup, including the correction of complex errors left by previous accountants, and the willingness to assist with less conventional holdings such as cryptocurrency alongside other asset classes. Flexibility stands out, with clients able to keep their existing bank and structure arrangements as they see fit. Communication before and during engagements draws frequent praise: queries are answered clearly, calls and emails receive prompt replies, and tight deadlines are handled without fuss.

Competitive pricing for the flexible offering is noted by customers who compared providers before committing. The process of establishing or bringing a fund up to date is described as straightforward despite initial expectations of complexity, and the team's supportive manner throughout is a recurring theme. Accountant support staff are singled out as responsive and knowledgeable, with Sandra personally named in most accounts for her helpful and experienced guidance on fund matters.