Resource Super Pty Ltd

Resource Super Pty Ltd is a superannuation fund dedicated to people working in Australia's resource sector. It offers superannuation, insurance and financial advice services. Its MySuper investment option is GoalTracker®, which is also the default investment option. Resource Super partners with Russell Investments for investment expertise, security and scale.

The Board of Directors, Management Team and the Trustees' Board of Directors (Total Risk Management Pty Ltd) are comprised of financial professionals with backgrounds including superannuation, investing, financial services, banking and human resources. Resource Super offers online and in-person education and support, including travelling to remote sites to answer questions about superannuation.

Superannuation members in Sydney describe attentive and knowledgeable service from the team at Resource Super Pty Ltd, with the product itself frequently singled out for its competitive rates. Several customers note that staff respond promptly to queries and make the process of managing a super fund straightforward, and one account highlights the ease of reaching a real person by phone.

A recurring theme in the feedback is the thoroughness of the guidance provided during account reviews. Todd Livesley, described as the general manager in Western Australia, is named for the detailed advice he offered on the current status of a super balance and the steps worth taking ahead of eventual retirement. Reviewers also mention that the team is professional in its dealings and generous with the time taken to explain options.

The combination of responsive communication, clear explanations and helpful retirement planning advice is what members return to most often in their comments, alongside satisfaction with the rates attached to the fund itself. For those weighing up how their super is managed and what might be improved before retirement, the practical support described by members forms the substance of the feedback. Todd Livesley's guidance during a super review is the point most frequently applauded.