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Serenity Financial Planning

Serenity Financial Planning

5.0(14 reviews)See reviews ↓·Toowoomba

About the company

Serenity Financial Planning is a local financial planning practice servicing the Toowoomba and Darling Downs region. The practice was founded by Serenette Crombie, who has over 13 years of experience in the financial planning industry. Serenette holds a Bachelor of Business and Commerce majoring in Finance from the University of Southern Queensland, an Advanced Diploma of Financial Services from Kaplan (2018), and a Diploma of Financial Services from Kaplan (2016). She has also completed a Self-Managed Super Funds course from Kaplan (2022) and a Margin Lending Facilities course from Financial Education Professionals (2020).

Serenette is a Justice of the Peace (Qualified) in Queensland, FASEA Accredited, and an Accredited Mental Health First Aider (Financial Professionals) 2023. She was a nominee for 'Women in Finance – Financial Planner of the Year 2020' and 'QLD Volunteer of the Year 2016', and a recipient of the Phoenix Award from the University of Queensland.

The team includes Lycinda, an Executive Assistant with over 10 years of experience in financial planning, who holds qualifications in Business Administration (2014) and a Diploma of Financial Services (2017), and is a certified Justice of the Peace; Ynna, a Client Manager with over 8 years of experience in the financial planning industry, who holds a Bachelor of Management Accounting (2017); Rodz, an Advice Manager with over 9 years of experience across customer service and financial planning, who holds a Bachelor’s degree in Accounting (2016) and a Diploma of Financial Planning (2020); and Elle, who works in Operation and Marketing. Serenity Financial Planning offers services including pre-retirement planning, retirement planning, self-managed super funds, wealth management, debt and cash flow management, and family protection.

What customers say

Based on genuine customer reviews

Personalised financial guidance and patient, thorough advice are the themes that come through most strongly in feedback about this Toowoomba practice. Serenette is named in nearly every account, with clients consistently describing her as investing genuine time in understanding their circumstances, goals and aspirations before recommending any strategy. Reviewers often remark that complex topics are explained in everyday language, helping them feel confident about decisions covering superannuation, insurance and retirement forecasting.

Customers writing about their orders describe strategies tailored rather than generic, and note that setting up super funds and suitable insurances felt transparent and comfortable, with no pressure to buy products they did not want. Prompt responses and a willingness to adapt plans as circumstances change, supported by regular progress reviews, come up often. Long-standing clients describe meetings they look forward to, while newer ones value how manageable their finances have become. The welcoming environment created by Serenette and her team is a point that comes up often, alongside advice spanning forecasting from mid-career through to retirement.

Reviews

Reviews are taken from publicly available sources.

KT
Karen Thomson30 April 2026

Serenette and her team have made what previously felt really overwhelming so much easier to understand, and I finally feel confident about my financial future. Super approachable, knowledgeable, and genuinely invested in helping their clients succeed. Highly recommend Serenity Financial Planning!

AF
Anne Fallon10 June 2025

I could not recommend Serenity Financial Planning higher! The team helped develop a clear plan and pathway to achieve our long and short-term goals. The guidance has allowed us to feel confident about our young families future all while being able to make some purchases to live out our weekly adventures. Serenity Financial Planning takes the guess work out of big decisions and lays numbers out for you to make calculated choices. We are so happy and grateful for the help we've received. Highly, highly recommend.

TL
Tiahne L22 May 2025

We’ve been working with Serenity Financial Planning for a number of years now and cannot recommend them highly enough! Serenette and the team have created a very welcoming environment and their communication is excellent. They always ensure all aspects are explained thoroughly and can be easily understood for those of us not as financially minded. Serenette has been amazing at supporting and expanding our financial goals and we’d be lost without her! We have the utmost faith in the skills and knowledge of the team and rest assured knowing they have our best interests at the forefront.

S
Shelton7 May 2025

Serenette, is very thorough at understanding our overall goals and current financial position. We received valuable information regarding financial forecasting from our mid 30s all the way up to retirement, including the impact of various investments and other financial decisions. A key service she provided was helping us setup appropriate insurances and super funds that best fit our needs, making it an easy and transparent process. She keeps her finger on the pulse of the local and global economies and has given us sound advice on how to best approach and navigate the current economical landscape. I highly recommend her services.

BJ
Belinda Johnson6 December 2024

I cannot tell you how happy I was to find Serenity Finacial. Serenette is just brilliant. She is patient and amazing at what she does. I recommend her to anyone that will listen to me because I have been so impressed by her and her business. Super is made easy by Serenette. The process allows you to get comfortable with your decisions and she is the first finance adviser that has never tried to sell me insurance :-). Thankyou and I look forward to our continuing partnership with my super.

LR
Louise Rigney26 August 2024

The Best Financial Planner We Have Ever Had! we have Been with Serenette for years, and she definitely knows about financial planning! We always look forward to our meetings with her. She is driven, passionate, giving, kind, and a genuine caring person. What better qualities would you want in a Financial planner!

R
Rooster14 August 2024

We were introduced to Serenette by a friend to help us secure a comfortable lifestyle in retirement. Serenette's commitment and professionalism to help us reach our goal's were fantastic. Everything was explained to us, every question we asked was answered and explained, so we understood our pathway to retirement . With Serenette's advice, she has set us up for retirement in a way we could only of imagined, we couldn't be happier. That is why I have no hesitation in recommending Serenette and her team to any family or individual who would like advice to secure their future, like they have done for us.

Financial advisers & planners in Toowoomba compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Toowoomba are compared.

RankProviderRatingReviewsOpen Sat.
1Gallagher Toowoomba (formerly Fortress Financial Solutions)★ 5,028No
2Serenity Financial Planning (this page)★ 5,014No
3CommonCents Financial Planning★ 5,014No
4Aged Care Financial Advisers★ 5,012No
5Wealth Factory★ 5,07No
Contact
+61745886610serenityfinancialplanning.com.auSte 12/86 Water St S, Toowoomba City QLD 4350
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–13:00
SaturdayClosed
SundayClosed