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Financial Advice Matters Townsville

Financial Advice Matters Townsville

5.0(32 reviews)See reviews ↓·Townsville

What customers say

Based on genuine customer reviews

Retirees and long-term clients feature heavily among those who describe their experiences with this Townsville practice, with several reviewers noting relationships spanning a decade or more. Named advisers recur throughout the feedback: Jayne Bawden is praised for her depth of experience, professionalism and an easy communication style, while Nicole Jankovic is described as approachable and thorough.

One thing mentioned again and again is the tailored nature of the advice, with reviewers noting that plans account for both current circumstances and future life situations and that recommendations are explained in plain language before any decision is made. Clients preparing for retirement describe feeling secure and confident about their financial future, and one account mentions debt being reduced to almost zero alongside progress towards a comfortable retirement.

Prompt, accurate service and genuine care for clients are themes repeated across the feedback, including from remote clients who chose to continue the relationship after relocating interstate. Administrative support staff are also mentioned positively for their friendliness and helpfulness, and the practice is noted for making quality financial advice accessible beyond higher-profile clients. Attention to detail, particularly around tax matters and investment strategy, is another element reviewers highlight, along with the continuity of long-standing adviser relationships.

Reviews

Reviews are taken from publicly available sources.

IC
Ian Cameron25 August 2025

Nicole gave us great financial advice back in 2018 when she worked for another company and so we were really excited/confident seeking her advice again when we needed further direction about our financial matters and achieving our goals. With great attention to detail, not only did she totally sort out all of our tax issues but her strategy for how we subsequently invested our funds, maintaining our moderate/safe risk exposure BUT paying a fraction of the fees that we had been, was brilliant! And the added bonus with Nicole is that she is a truly lovely, caring person and a pleasure to meet and talk with. My wife and I thoroughly recommend Nicole.

GQ
Graham Quirk12 September 2023

Jayne has given my wife and I peace of mind about our financial future. She made a few suggestions and took our needs into account when formulating a plan. She is lovely to deal with.

AS
Aileen Stark10 March 2023

We have been seeing Jayne now for over 10 years and cannot fault the advice she has given to us financially. Jayne is very pleasant and most welcoming. She definitely has set us on the right path to achieve our financial goals.

SM
Sarah Macallister13 December 2022

I highly recommend Nicole and the team at Financial Advice Matters. Everyone is lovely and you are made to feel welcome the second you walk through the front door. Nicole got to know us, our goals, listened to what we were hoping for and then provided us with advice suited to our situation, explaining everything along the way. She went above and beyond and there was no question that was too much trouble. Thanks so much guys!

CW
Cindy Williamson10 December 2022

Always receive excellent service from those at the Townsville office of FAM. Very professional and up to date with financial regulations. Jayne has been advising us over 10 years now and we value her expertise and her advice.

BM
Bryce Macallister30 November 2022

This is my first experience with any financial advisor and myself and my wife were hesitant and unsure about whether this was right for us, until we were initially greeted by Eve at the front desk and then taken in to see our financial advisor Nicole. We were immediately made to feel comfortable, she got to know us as people and advised all matters around what we needed. Nicole went above and beyond to help us out and could not be happier with the service!

DC
Donna Chown2 November 2022

I have worked with Jayne and Nicole on a number of occassions in the last 12 months. Their professionalism and genuine care for their clients shines through, as does their mission to make quality financial advice accessable to all. Keep up the great work!

Financial advisers & planners in Townsville compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Townsville are compared.

RankProviderRatingReviewsOpen Sat.
1Financial Advice Matters Townsville (this page)★ 5,032No
2Direct Wealth - Financial Advisor Townsville★ 5,020No
3Mitchell Dale - Morgans Financial★ 5,017No
4Morgans Financial Limited - Townsville★ 5,011No
5Indigo Financial Services now merged with Carey Group★ 5,09No
Contact
+61744262860Ste 4, Level 1/313-315 Ross River Rd, Aitkenvale QLD 4814
Working hours
Monday08:30–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
SaturdayClosed
SundayClosed