CareSuper

CareSuper closed my account in April 2026, no email to notify me they had, or why they did it. Only noticed when a new employer said there was a problem with my super details. CareSuper transfered $2,000 (approx) for the ATO to hold, designated as "unclaimed super". Where I've found I can't tranfer it to a new super account, and definately can't withdraw due to not being of retirement age. So, not only did CareSuper fail to notify me of a very important financial decision they made with my money, they also placed that money so I can't invest it for the next 15 years until retirement, losing me the funds accrued by interest.

Can’t access app. Won’t answer phone calls in under 10 mins. Typical super company. Useless

The customer service team were very friendly, easy to communicate with and had everything i needed resolved in a shorter time than i expected. It was refreshingly easy to have my problems deal with by someone that seemed to actually care.

GPO Box 1547 Hobart TAS 7001ive had a hard life ….i lost everything but they save me ….my family and friends was working to together to take everything and put me in jail or hospital….

Genuinely been with care for years even before the name change. The people i speak to are always kind and helpful and i can see and be apart of my moneys growth between now and retirement. They even helped me combine my super as i switched to them years ago. simple and easy. Love Care Super!!

Regrettably, CareSuper is no longer recognisable. The recent merger has undermined its core principles, delivering outcomes that disadvantage existing members rather than support them. The “care” that once defined CareSuper is no longer reflected in its actions. As a Foundation Member of CareSuper, I joined over 20 years ago when the fund was run by professionals, for professionals. At that time, there were clear eligibility criteria that ensured members benefited from lower insurance premiums due to the low-risk profile of the membership base. Performance was strong, and the fund’s values were evident in how it operated. The recent decision to merge with Spirit Super—whose primary membership base includes higher-risk industries such as the motor industry —has significantly impacted long-standing members like myself. As of April 2026, insurance premiums for many professional members have effectively doubled. My personal circumstances have not changed. I remain a qualified professional, with extensive experience, ongoing membership in a recognised professional body, and a low-risk work profile. While I now work in a regional area for a boutique organisation and earn less than metropolitan counterparts, I am being required to pay the same elevated premiums as members in high-risk manual labour roles. This does not reflect my individual risk profile and is fundamentally inequitable. I have raised these concerns directly with CareSuper, but unfortunately, the negative affect on existing members has not been given any consideration. As a result, I am left with no confidence in the fund’s direction and its commitment to its members and am in the process of transferring my superannuation and insurances elsewhere.

Excellent Always have been Always shall be I pray. Very kind staff Fortunately I have only ever waited a maximum of three minites for my call to be answeredi. A number of the other reviews are from 6.or 4 years ago. Spirit Super and CareSuper, now as One, this amalgamation has improved the conditions for clients an d the morale for staff,